FAQs

If you are a resident, please log into your Appfolio account. If for some reason you do not have access to it please contact your property manager. While it is not preferred, Residents may also pay by check or certified funds to TMG Management at our main office at 2533 W. Fullerton Ave. Chicago, IL. 60647.

Please log into Appfolio to submit a maintenance request. Once you are signed in, navigate to find the “Request Maintenance” button. We will get back to you within 24-48 hours with your request.

Please refer to your welcome email sent to you by your property manager. If you still need help, please call the appropriate number below:

ComEd: 1-800-Edison-1 (1-800-334-7661)

People’s Gas: 866-556-6001

Rent is due on the first of the month and is considered late after the fifth of the month.

For emergencies after business hours, please call the office at 773-404-9904 to be provided with information for our 24-hr emergency line.

With respect to lockouts, Lessor shall be responsible for providing a key for pick up at our office during normal business hours (Monday through Friday 9:00 a.m. to 5:00 p.m.). There is a $10.00 replacement fee per lost key. In the case you are not able to come to the office during normal business hours to pick up a key and we do not have maintenance already at the building, there is a $50.00 cash only fee due at the time of maintenance arriving to let you into your unit.

After normal business hours which include: (Monday-Friday after 5:00pm, Friday after 5:00pm-Monday at 9:00am) it shall be the responsibility of the Resident to call the 24 hr. maintenance number and pay a $200.00 cash fee to have the apartment opened if a maintenance person is available to deliver the key, in which case they will send the first available staff member. The $200.00 cash fee must be paid at the time of the lockout in order for maintenance to let residents in. In the event that maintenance is unavailable, it is the responsibility of the Resident to call a locksmith at Resident’s own expense.

We hope you have a positive experience with us.  If you know of anyone looking for an apartment please refer them to TMG Management. If they rent with us, we will credit your account or send you a $300.00 referral bonus. Even after you move out of TMG building, you are still eligible to receive a referral Fee.

Your new roommate must fill out an application, go through the same screening process as you did and be approved to reside in your apartment. Have your new roommate complete the application. Contact us once that is done with your address, unit number, and name of new roommate. There is a $80.00 application fee per person. Once the new roommate has been approved, they will also need to pay our standard Administrative Fee.

An NSF fee is charged when you make a payment and do not have sufficient funds to cover the payment. Your bank registers the NSF fees with our software.

If your rent payment is returned to TMG for any reason, you will incur a $35.00 fee. This fee is not negotiable and must be paid immediately.

If your lease is expiring and you need to return your keys, please drop them off at the TMG main office by no later than 12pm noon on the last day of your lease. Be sure to remember to put the keys in an envelope with your old address on it. Be sure to include your forwarding address.

Please contact your property manager and ask what your sublet/relet options are.